Family Knowledge Action (“Family Knowledge Action,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, services, programs, and communications.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your personal information.
Information We Collect
We may collect the following types of personal information:
Information You Provide
- First and last name
- Email address
- Phone number
- Mailing address
- Payment information necessary to process transactions
- Participant or student information provided during registration
- Program preferences and service requests
- Information submitted through forms, surveys, promotions, or customer support inquiries
You may choose not to provide certain information; however, doing so may limit your ability to use some of our services.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website addresses
- Website usage and analytics information
We may use cookies and similar technologies to improve website functionality and user experience.
How We Use Your Information
We use personal information for the following purposes:
Program Registration and Services
To process registrations, manage participant accounts, provide requested services, and administer our programs.
Customer Support
To respond to inquiries, requests, and support needs.
Communications
To send administrative notices, confirmations, reminders, updates, and information regarding our services and programs.
Marketing Communications
Where permitted by law, we may send newsletters, promotional messages, and information about programs, events, and services that may interest you. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages.
Analytics and Service Improvements
To analyze website usage, improve our services, enhance user experience, and develop new programs and offerings.
Security and Fraud Prevention
To protect our website, services, users, and business from fraud, unauthorized access, misuse, or illegal activities.
Legal Compliance
To comply with legal obligations, enforce our policies, resolve disputes, and respond to lawful requests from governmental authorities.
SMS Communications
If you provide your mobile phone number and consent to receive SMS messages, you agree to receive text messages from Family Knowledge Action regarding:
- Program updates
- Registration confirmations
- Appointment reminders
- Customer service communications
- Account notifications
- Promotional offers and announcements
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.
For assistance, reply HELP or contact us at:
Email: [email protected]
Phone: (954) 750-7508
Consent to receive SMS messages is not a condition of purchase.
Information Sharing
We do not sell your personal information.
We may share your information with trusted third-party service providers who assist us with:
- Website hosting
- Payment processing
- Registration management
- Customer support
- Email and SMS communications
- Analytics and technology services
These providers may access personal information only as necessary to perform services on our behalf and are contractually obligated to protect your information.
We may also disclose information:
- To comply with legal obligations
- To protect our rights and property
- To investigate fraud or security incidents
- In connection with a business transfer, merger, or acquisition
SMS Data Protection
SMS opt-in consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties except as necessary to facilitate messaging services and as required by law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we will securely delete or anonymize it where appropriate.
Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
We may collect information necessary to register participants in our programs. Parents or legal guardians are responsible for providing consent where required. We do not knowingly collect personal information from children except as necessary to administer our programs and services.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Family Knowledge Action
Email: [email protected]
Phone: (954) 750-7508
Website: https://familyknowledgeaction.com